Refund policy
LiveDifferent online store - refund & return policy
At LiveDifferent, we are committed to making a positive impact through our charitable initiatives. As a registered charity, all proceeds from our online store support our programs, and we appreciate your support in helping us create meaningful change.
No refunds or exchanges
All sales are final. We do not offer refunds or exchanges for reasons such as sizing, change of mind or personal preference. Please ensure you review product descriptions and sizing charts carefully before making a purchase.
Defective or damaged items
If you receive a product that is defective or damaged, we are happy to provide a replacement. To request a replacement, please contact us within seven days of receiving your order at info@livedifferent.com with the following details:
- your order number
- a description of the issue
- photos of the defective or damaged item
Once reviewed, we will provide instructions on the next steps. If a replacement is unavailable, we will offer an alternative solution.
Contact information
For any inquiries regarding your order, please reach out to us:
📧 Email: info@livedifferent.com
📞 Toll-free phone: 1-866-432-4464
Thank you for supporting LiveDifferent. Your purchase helps us continue our work in empowering youth and communities.