Privacy policy

LiveDifferent online store - privacy policy

Sharing your information

We will not share, sell, rent or lease your information to any third parties except for the reasons outlined below.

This privacy policy sets out how LiveDifferent manages personal information collected through our online store (store.livedifferent.com) and other related online platforms. We are committed to protecting your privacy and ensuring the confidentiality of any personal information you provide.

LiveDifferent may update this policy from time to time. By continuing to use our online store, you accept any updates made to the policy.

Our commitment

LiveDifferent is committed to protecting your privacy and maintaining the confidentiality of all personal information. We collect and use personal information to process orders, provide customer service and communicate with our supporters.

Specifically, we use information to:

  • process and fulfill online orders

  • communicate with customers about purchases, promotions or updates related to our store

  • improve our products, services and user experience

  • comply with legal and regulatory requirements

Personal information is only collected and used as necessary, and we take measures to protect it from unauthorized access or disclosure.

Personal information we collect

When you place an order on our online store, we may collect:

  • your name, billing and shipping address, phone number and email address

  • payment details (processed securely through Shopify and third-party payment providers)

  • order history and transaction details

We do not store your payment information. Transactions are processed securely through Shopify’s payment system or third-party payment gateways.

Automatically collected information

Certain information is collected automatically when you visit our online store, including:

Server logs: We track general website analytics, including your IP address, browser type, device type and pages visited. This helps us improve our online store and user experience.

Cookies: We use cookies to enhance site functionality, including remembering your shopping cart items and providing a personalized shopping experience. If you prefer not to use cookies, you can adjust your browser settings, but certain features may not work properly.

Google Analytics and Facebook Pixel: We use tracking tools to understand how visitors engage with our store and improve our marketing efforts. You can opt out of tracking by using tools such as http://www.aboutads.info/choices/.

How we protect your information

Personal information gathered by LiveDifferent is kept in confidence and protected using security safeguards. These include:

  • encrypted transactions for payment processing

  • secure access to customer data

  • password protection and restricted access to sensitive information

While we take all reasonable precautions to protect your information, no method of data transmission is 100% secure. We encourage customers to take care when providing personal details online.

How we use and share information

LiveDifferent will not provide or share your personal information with third parties unless:

  • you authorize us to share the information (for example, with Shopify or our payment processor to complete a transaction)

  • sharing the information is necessary to process a credit card transaction or fulfill an order

  • we are required by law to disclose the information

Consent and opting out

By using our online store, you consent to the collection and use of your information as described in this policy. If you provide your email address, we may send you updates about your order, promotions or new products. You can opt out of promotional emails by clicking the unsubscribe link or contacting us at privacy@livedifferent.com.

You may request access to your personal information, update it or withdraw consent at any time, subject to legal and contractual restrictions.

Third-party links

Our online store may contain links to other websites, including payment gateways or external services. LiveDifferent is not responsible for the privacy practices or content of these third-party sites. We encourage users to review the privacy policies of any external websites before providing personal information.

Contact information

If you have any questions or concerns about our privacy policy, please contact us:

📧 Email: privacy@livedifferent.com
 📞 Toll-free phone: 1-866-432-4464
 📍 Mailing address:
 LiveDifferent
 PO Box 20047 Brandon South
 Brandon, MB R7A 6Y8

LiveDifferent is a registered and incorporated Canadian charity.